Templeton Financial Services
Disclaimer & Legal details & Privacy

Disclaimer

Information provided on this website is general in nature and does not constitute financial advice.

Licensee will endeavour to update the website as needed. However, information can change without notice and the licensee does not guarantee the accuracy of information on the website, including information provided by third parties, at any particular time.

Every effort has been made to ensure that the information provided is accurate. Individuals must not rely on this information to make a financial or investment decision. Before making any decision, we recommend you consult a financial planner to take into account your particular investment objectives, financial situation and individual needs.

Licensee does not give any warranty as to the accuracy, reliability or completeness of information which is contained in this website. Except insofar as any liability under statute cannot be excluded, Templeton Financial Services, its employees do not accept any liability for any error or omission on this web site or for any resulting loss or damage suffered by the recipient or any other person.

Unless otherwise specified, copyright of information provided on this website is owned by Templeton Financial Services. You may not alter or modify this information in any way, including the removal of this copyright notice.

Web Site Privacy Policy

Commitment to Privacy & Responsible Use of Information

We respect your privacy and are committed to never using any personal information provided via this website, in a way which erodes this privacy. The personal details we do request will not be passed on to a third party or used for purposes other than that which is stated on this site. We will not publish, sell, trade, loan, rent, disclose or re-use the information you give us.

What is Privacy?

Privacy is the ability of you the individual to exercise a substantial degree of control over the collection, use and disclosure of your personal information. Amendments to the Commonwealth Privacy Act 1988 (the Act) which currently apply to bodies such as Commonwealth Agencies, Credit Reporting agencies, Credit Providers and Tax File number recipients reinforces this ability and extends the rights of individuals. On December 21,2001 the amendments to the Privacy Act became effective and included most organisations in the private sector, including Charter and us, Templeton Financial Services, as authorised representatives acting on behalf of Charter, Australian Financial Services Licensee 234665.

Service provided

We collect information about you for the purpose of ascertaining your present and ongoing financial needs, priorities, concerns and lifestyle objectives, and to facilitate the provision of high quality professional financial planning services and advice in a manner consistent with your wishes and expectations. This constitutes the primary purpose in collecting the information by us.

The policy

This policy imposes obligations us to ensure the accuracy of information collected, used or disclosed. All reasonable steps will be taken to protect your information from misuse, loss and unauthorised modification or disclosure.

Collection and use of information

We will only collect personal information that is necessary for the legitimate business functions of providing financial planning services and advice. we will only collect personal information by lawful and fair means.

We will not use personal information for any purpose other than which is related to the services provided. we will not disclose, sell, distribute, rent, share or pass on any personal information collected about you to any party other than for the purpose that has been disclosed.

From time to time we may bring to your attention products, services or other information that may be relevant to your financial needs. At this time we will be give you the opportunity to discontinue receiving this type of information.

We also collect data from our web site to determine usage patterns, help make the web site easier to use and enable us to better meet the needs of its users in terms of content. Information may be collected directly from you, such as name and e-mail address, or through the use of "cookies" exchanged between the web site and your computer. A 'cookie' is a small file which remains on your computer and contains information enabling our website to recognise your browser. You have the option to disable the use of cookies on your browser. All information collected via the web site will be subject to the same Privacy outlined in this policy.

Accessing and correcting information held

You have the right to access personal information we hold about you. However, there are a number of circumstances where we have the right to deny access to this information. These are where:

  • releasing the information can or will have an unreasonable impact on the privacy of others; or
  • it is unlawful to do so; or
  • it may endanger the safety or physical or mental health of any person; or
  • it may prejudice an investigation of possible fraudulent or other illegal activity; or
  • the request for access is frivolous or vexatious; or
  • the information relates to existing or anticipated legal proceedings involving us or Charter, and the information would not be accessible by the legal process of discovery.

Where we do deny access we will provide you with a reason in writing for this denial. Alternatively, if deemed reasonable, we may consider providing access to your information to a mutually agreed intermediary in order to meet the needs of both parties.

We will take reasonable steps to ensure your personal information held is accurate, complete and up to date. If you consider any information held is not accurate or up to date we ask that you contact us regarding any proposed alterations.

Disclosure of information collected

We will not use your personal information for any purpose other than which is related to the service provided. we may use this information for a secondary purpose if it is related to the primary purpose, where you would reasonably expect us to use the information, or where it has been provided with your consent to use the information in a particular manner.

Provision of further information

You have the right not to receive information from us. At the time of receiving your request we will record this in our records. However, it is important that you consider the benefits of receiving such information before you make an election to cease receiving any direct information from us.

Complaints

If you have a complaint in relation to Privacy, you should take the following steps:

  • Contact us and inform us of your concerns.
  • If we cannot satisfactorily resolve your concerns within 3 days, we must inform you to contact Charter directly and will provide you with the appropriate contact details. we assure you that we will take your concerns seriously and attempt to resolve the complaint as quickly and fairly as possible.
  • If after receiving the Charter response you are still not satisfied, you may contact the Director of Compliance, at the Office of the Federal Privacy Commissioner, GPO Box 5218 Sydney, NSW 1042.